In an effort to continually strive to improve upon the efficiency in how we handle our clients’ legal matters, Carson Law Office Professional Corporation, located in Burlington, Ontario, is actively searching for a full-time motivated, tech-savvy, team-oriented Receptionist to join our growing team!
Job Description:
As the receptionist at Carson Law, you will be the first point of contact for our company. The successful candidate will have a pleasant personality, as this is a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Preference will be given to candidates with proven work experience as a receptionist within a law firm.
This role will be responsible for the following:
Welcome visitors by greeting them, in person or on the phone; answering or referring inquiries;
Help in maintaining business workflows, including the passing of file and client information to appropriate team members;
Provide pricing estimates and firm information to prospective clients;
Receive, sort and distribute daily mail/deliveries;
Schedule courier services to and from the office;
Schedule and confirm appointments for a team of lawyers;
Keep detailed and accurate records of visitor requests and of calls received;
Filing, organizing, scanning, faxing;
Maintain a safe and clean reception area
Applicant Expectations/Requirements:
Carson Law is currently working to develop a reputation in the legal industry as providing exceptional customer service and communication with clients. Therefore, above all else, there is an expectation that the person acting in this role will maintain a pleasant and positive demeanor at all times if/when interacting with clients, financial institutions, and/or other law firms. Since the development of the COVID-19 pandemic situation, Carson Law has transitioned a significant amount of its financial operations to online and e-banking. Therefore, applicants will be expected to be comfortable working with web-based applications and be able to learn/troubleshoot a variety of different software.
Applicants must also be able to meet the following requirements:
Strong data entry and computer skills;
Solid written and verbal communication skills;
Must be comfortable working in a fast-paced environment;
Able to multitask with a high attention to detail;
Capable of being resourceful and proactive with issues arise;
Knowledge of MS office software (I.e., Word, Excel, Outlook, etc.);
Provides excellent customer service with a positive and forward-thinking attitude;
Must have access to a vehicle and valid G driver’s license;
Pandemic Operations and Office Safety
Since March 16, 2020 and the escalation of the COVID-19 pandemic that has resulted in various province-wide restrictions, Carson Law has taken steps to keep its staff and clients safe by establishing a remote working environment as well as coordinating virtual signing appointments. As Provincial and Municipal Governments are constantly making adjustments to their safety measures and recommendations, we continue to fluctuate between having a completely remote workforce and a rotating schedule that has our staff splitting time between working from home and attending the office as a way to reduce traffic in the workplace and adhere to physical distancing recommendations. New hires will need to be versatile, organized, and self-motivated enough to work effectively through remote workstations, when necessary, but comfortable being in a professional office setting on a regular basis. Candidates will be educated in our firm policies and procedures upon being successfully selected for a position.
Projected Salary: Salary level is commensurate with experience
Projected Start Date: ASAP
Work hours per week: 35 hrs
Paid Leave: 15 days per year that can be scheduled by you, plus bank holidays and closures, plus one week between Christmas and New Year's
Benefits: Dental/Medical coverage offered following the completion of 3-month probation period